LiftKin Support

Bolt is unavailable

• Confirm that your device has a working internet connection.
• Close and reopen LiftKin, then try the request again.
• Install the latest available version of LiftKin and iOS.
• Try again later. Bolt depends on online services and can sometimes be temporarily unavailable.

Your local workout logging and bundled exercise-help images may remain available while Bolt is offline.

Purchase failed

• Confirm that you are signed into the App Store with the Apple ID you intend to use.
• Check your payment method and any App Store restrictions.
• Restart LiftKin and try again once.
• If Apple shows a billing error, follow the instructions shown by the App Store or contact Apple Support.

Do not email a full receipt. If support needs purchase information, we will tell you the minimum details that can safely help.

Restore Purchases

In LiftKin, open the subscription or settings screen and choose Restore Purchases. Use the same Apple ID that made the original purchase. Restoration can require an internet connection and may take a moment to update.

Manage or cancel a subscription

Subscriptions are managed by Apple. Open Apple’s subscription-management page to view, change, or cancel an active subscription. Deleting LiftKin does not automatically cancel a subscription.

Your workout data

Workout history and most application data are stored locally on your device. LiftKin currently has no account system, so we generally cannot retrieve or restore local workout history from our servers. Before deleting the app or changing devices, consider how your device and iOS backup settings may affect that data.

Basic troubleshooting

1. Check your internet connection if the issue involves Bolt, a purchase, or restoration.
2. Force close and reopen LiftKin.
3. Restart your iPhone.
4. Update LiftKin and iOS.
5. Note what you were doing and the exact error message, without copying sensitive workout or health information.